Header and footer information is generally caused due to the Internet browser settings. This information may include page numbers, URLs, date, and time.

Google Chrome, Mozilla Firefox, and Microsoft Edge allow users to customize print settings.

Suppressing the header and footer when printing a document from the internet can vary slightly depending on the web browser you are using.

This is a Microsoft Word setting, not an IS360 issue. When you open the downloaded Word document, click “Enable Editing” at the top of the window. The graphics will then display correctly. Until editing is enabled, Word may block certain content like images for security reasons.

These issues are generally due to one of two Internet browser settings, The first is a setting which does not allow background images (including highlighted text) to show when printing. The second is a setting that generates headers and footers documents printed from the Internet. Changing these settings depends on which Internet browser you are using. If you are not sure how to change these settings, please contact our support team for assistance.

Note: Browser settings are applied to all documents printed from the Internet on your computer until those settings are changed. Also, browser settings only apply to a particular computer. If a user is printing policies from a different computer, the settings may also have to be adjusted for that computer.

If your logo appears too large or is cut off on the title page, the graphic may exceed the recommended maximum size, which is no larger than 600 pixels wide.

To help visualize this, here are examples of how logos look at different sizes:

• 200px – Small and fits comfortably
• 400px – Medium, typically fits well

You can upload or update your logo in the Settings section of the Admin area.